Meet the team

Meet the team

Membership services

Our Membership Services Team are here to help with any member query. No question too big. No problem too small. 

Vicky Wilson

As an experienced Customer Service professional, Vicky leads our friendly and efficient Membership Services Team

Membership Services Manager

Lauren Melville

Lauren deals with the DIA shop and uses her helpful manner to assist our membership team

Membership Services Administrator

Training and ADI Helpdesk

The Training and ADI Helpdesk are on hand to answer questions about any aspect of driver training, running your business and developing your skills and knowledge as a professional driver trainer.

Karen Bransgrove

Karen manages our post test training brand Diamond but as an experienced driver trainer herself is also a valuable source of advice and support to members calling our helpline.

ADI Helpdesk Advisor

Vanda Hutchings

Vanda is a friendly and expert voice at the end of the phone to give you advice and support on any aspect of the job of being a Driver Trainer

ADI Helpdesk Advisor

Olivia Baldock-Ward

Olivia has been a franchisee and a self-employed ADI. She knows what it takes to work at the coalface of driver training but is also a leading expert in the professional development of driver trainers.

Training and Professional Development Manager

Member Communications

Our busy and multi-talented team are responsible for our Membership communications from to Driving Instructor Magazine, ADI News online to our weekly newsletters. They are media, marketing, digital and design gurus who are also here to help our members develop their communications too. 

Matt Rathbone

Matt is the Editor of our print and digital publications and is always keen to hear the news and views of our membership.


Emily Wood

Developing the look and feel of our publications is Emily’s talent and job!

Design Assistant

Matt Russell

Our expert on design and technology Matt is responsible for developing our digital presence and keeping our systems going.

Design Manager

Chief Executive

Carly Brookfield

With a background in developing professional membership bodies as diverse as those representing doctors, dentists, teachers and finance professionals, Carly is now packing a punch as our Chief Executive. As well as leading on our important lobbying and representation activity on road safety and driver education matters and promoting professional driver and rider trainers to a wider public audience, Carly also oversees the daily work of the
Driving Instructors Association and the development of our services.

Chief Executive