DIA presses DVSA about driving test booking process problems

driving-test-booking-problems

The DIA has received numerous phone calls concerning problems with the booking procedure for driving tests. We have been pressing DVSA for solutions to this and feedback.

We’ve had many people phone us to say that emails are being sent out to offer a booking to candidates that passed their tests last week. Others have said that the trainer booker portal has been closed off completely, even for ADIs that booked client tests prior to the ‘on hold’ situation.

Two members have called us to say their candidate had received test confirmation and gone to the test centre, only to be told by the examiner that they were not booked.

Some ADIs are reporting that the ‘HOLD’ button on the new portal on GOV.UK is not working, forcing candidates to take their original bookings, some with only three days’ notice meaning they are not ready. It would seem that the six-week window that we were told about is not transpiring.

Rest assured we know about the problems you are experiencing and we are speaking to DVSA. As soon as we have any further information we will let you know.

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1 thought on “DIA presses DVSA about driving test booking process problems”

  1. Dave Holdstock

    Lack of driving test availability for disabled learners.!! when trying to book tests for disabled students and you tick the box for extra, their is no slots available. When you un tick the box you can gets as many slot as you wish. Can the DVSA TRY AND RESOLVE THIS PROBLEM.
    Thank you

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23/07/2021


Certificate of Professional Indemnity and Public Liability Insurance

 
On behalf of all current DIA members and only in so far as they individually continue to subscribe in full their annual payment the DIA has corporately arranged the following exclusive insurance cover, for which the required premiums have been paid in full:-
 
PUBLIC LIABILITY POLICY - Policy Number: BP08463-2101/ H0000245
This policy provides protection for DIA members against claims by third parties for legal liabilities following bodily injury or damage to property while they are carrying out their instructional activities, subject to policy terms and conditions including a policy excess of £500. This can be in the classroom or vehicle, or on private property, if you are deemed to be responsible.
 
Limit of liability is up to £20,000,000 (twenty million pounds) each and every claim.
 
PROFESSIONAL INDEMNITY POLICY - Policy Number: PL-PSC04009250411/01
This policy provides protection in the event of a claim being brought against a DIA member for errors or omissions with respect to professional advice, subject to policy terms and conditions including policy excess of £1000. This can be for tuition either in the classroom or whilst on the road training. 
 
Limit of indemnity is up to £5,000,000 (any one claim and in the aggregate including defence costs) 
 
Geographical limits are the United Kingdom of Great Britain & Northern Ireland, Isle of Man and Channel Islands.
 
The above policies are renewable by the DIA on 26 June 2022.
 
It is the responsibility of the individual DIA members to ensure that they have their own motor insurance, appropriate to the nature of training they provide, in place which complies with the Road Traffic Act or equivalent, as it is this motor policy that will provide the cover whilst the vehicle is in use at any location where the Road Traffic Act or equivalent applies.
 
It is the responsibility of individual DIA members to ensure that their annual payment is fully and correctly paid up to date in order to benefit from this DIA members’ insurance scheme. Please ensure you fully understand the scope of cover for both policies by referring to our website www.driving.org/pipl
 
It is further the responsibility of members to ensure that they take every reasonable measure to mitigate the risks of driver and rider training, and in turn, the risks of claims being pursued against the policies provided. As part of these measures members should require all pupils/clients to sign a risk waiver as standard practice. Example wording will be provided in the Members Area of driving.org or can be obtained from [email protected]
 
Members raising claims who cannot provide evidence that they made reasonable efforts to both communicate and mitigate the risks inherent in driver and rider training may find any such claims are refused by the insurer. 
 
 

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